Refunds can be made in the following situations:

  • Canceled orders (before shipment);
  • Orders returned by postal services (unclaimed or refused on delivery attempt);
  • Returns (returnable items) within 20 days;
  • Validated complaints of damaged, wrong, missing, or expired products reported within a maximum of 15 days after order delivery.

Complaints of allergic reactions to a product, as well as dissatisfaction with the results of the application of a product, are not eligible for refunds.

Your refund will be processed within 7 business days. It will be automatically issued to the original account used to make the purchase.

As an alternative, customers can choose to receive a discount code for the amount of the order/products. Discount codes are valid for 12 months from the day they are sent.